Frequently Asked Questions
Find answers to common questions about your SATOO experience
How do I determine my correct size?
Please refer to our comprehensive Size Guide located on each product page. We provide detailed measurements to ensure the perfect fit for every silhouette.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You may cancel or modify your order within 60 minutes of placement by contacting our support team.
Are your materials sustainably sourced?
SATOO is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and sustainable supply chains to minimize our environmental footprint.
How should I care for my SATOO garments?
Each item features a specific care label. Generally, we recommend washing in cold water and air drying to preserve fabric integrity and color vibrancy.
Do you offer international shipping?
Yes, SATOO ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout.
What should I do if I receive a damaged item?
We apologize for the inconvenience. Please email us within 48 hours of delivery with photos of the damage, and we will arrange a complimentary replacement.